Contact Us About Online Casino Content in Australia
Casino Payment Au is an information service covering online casino topics for Australian readers. We keep this page short and simple, because we only have one contact channel, and we want you to know exactly when to use it.
How to Reach Us
The only official contact channel for Casino Payment Au is email:
We do not operate a phone line, a live chat, a physical office or any social media accounts. Any "support agent" claiming to represent us through other channels is not us — treat it as a red flag and, if appropriate, report it to your state or territory regulator.
What to Email Us About
We read every message that arrives at [email protected]. Typical reasons readers write in include:
- Corrections and factual errors in our content. If something in a review or guide is outdated or wrong, tell us the page URL and the specific claim — we’d rather fix it quickly than leave it up.
- Editorial questions. Questions about how we select, rate or describe operators, or requests to understand our methodology.
- Partnership and advertising enquiries. Note that we apply our own editorial standards and may decline offers that conflict with them.
We aim to respond to legitimate enquiries within a reasonable timeframe, though we cannot guarantee a reply to every message, particularly unsolicited bulk mail or spam.
What NOT to Email Us About
Please do not write to us about gambling problems, self-exclusion or account issues. We are an information website, not a support service, and we cannot:
- register or manage self-exclusion for you;
- close, freeze or access any casino account;
- recover deposits or withheld winnings;
- intervene in disputes with any operator.
If you are concerned about your gambling, the National Self-Exclusion Register (BetStop) is the right starting point for Australian residents — it lets you exclude yourself from all licensed Australian wagering and betting services in one step. Be aware that BetStop does not cover offshore casinos: it will not close or prevent offshore accounts, and Australian authorities cannot help you recover funds from operators offering prohibited services. You can also speak to a free, confidential counselling service such as Gambling Help Online (available 24/7 by phone or chat).
For information and tools, see our responsible gambling page: Responsible Gambling.
Practical Tips
If you are pursuing a complaint against an operator independently of us, keep screenshots, reference numbers and timestamps of every interaction — this evidence matters far more than any written opinion we could offer. And before trusting any operator, verify its licence number against the regulator’s public register rather than footer badges.
For everything else, write to [email protected].